Returns

If you want to return an item, please send us an email within 14 days after receiving your order. Email: info@joeke.net

Please provide us with:

  • the order number & date of purchase
  • the item(s) you want to return.

We will provide you with the return address.

Please note that:

  • you are responsible for the shipping costs for the return.
  • items must be in their original condition (not worn, used or washed).
  • send the item(s) back in the original packaging.
  • allways ask for a tracking number at your post office.

As soon as we receive the return, you will receive a store credit for a future purchase. We do not offer cash-back.

Some items are non-refundable, such as mystery boxes and personalizes items.